Contacts🔗

In case you have access to the corporate Yandex Messenger:

• «MRGS [Support]»

In case there is no access to Yandex Messenger:

• For any questions please contact Sergei Antonov (sergei.antonov@astrum.team).
• Chat in Telegram can be created upon request for temporary solutions to integration problems

Best Practices for Contacting Support🔗

In order to quickly start a conversation, we have prepared a list of recommendations for contacting MRGS support.

• Do not write to anyone in a personal! "[MRGS] Support" is the only channel for calls
• Do not tag any of the MRGS developers in the message, except for the person who is talking to you from the MRGS side.

Before contact:

• Make sure there are no errors in our logs while reproducing the bug. Perhaps you yourself can understand what the problem is.
• To enable logging, set the debug flag to true. Read more here.
• Check that your APP_ID and client secret are correct. Often the problem is that they don't match.
• Run integration check on the client, check that it does not give errors, preferably save the result and attach it to the ticket

When contacting:

• Specify platform (Android, iOS, MRGS Server) and type of MRGS library (native library or Unity plugin)
• Specify the type of appeal (Bug/problem/question/crash)
• Specify the version of the MRGS library you are using
• Specify the name of your application and its MRGS_APP_ID
• Write briefly and clearly - what is the problem
• Be ready to send logs from your device/emulator if needed

Request example:

[iOS] Bug
Unity SDK v2.1.2
Warface (MRGS_APP_ID)
{Description of the problem}
{Attached log and integration check result}